Privacy Policy

Get My Fee Back is a trading name of JG Solicitors Ltd.  JG Solicitors Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this Website, https://www.getmyfeeback.co.uk. Our site will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of our site and You will be required to read and accept this Privacy Policy when signing up for an Account. If you do not accept and agree with this Privacy Policy, you must stop using our site immediately.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

·         “Account” means an account required to access and/or use certain areas and features of Our Site;

·         “Cookie” means a small text file placed on your computer or device by our site when you visit certain parts of our site and/or when you use certain features of our site;

·         “Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

·         “Data controller” means the organisation who (either alone or in common with other people) determine the purpose for which, and the way data are processed;

·         “Data Processor” means a person or organisation who process data on behalf of and on the orders of a controller;

·         “Data Subject” means the person about who you are processing data;

·         “Data Protection Officer” means an officer of the education establishment or local authority who is responsible for data protection issues within the organisation; and

·         Personal Data is classed as any information which on its own or in conjunction with other information available to a Data Controller can identify a Data Subject.

2. Information About Us

Our Site is owned by JG Solicitors Limited, a limited company registered in England under company number 08625403.

Registered address: Regents Court, 39a Harrogate Road, Leeds, LS7 3PD Regulated by the Solicitors Regulation Authority SRA Number 627582.

Registered with the Information Commissioner’s Office, ICO no: ZA172141

Email address: [email protected].

Telephone number: 0113 3451 432.

Postal address: Regents Court, 39a Harrogate Road, Leeds, LS7 3PD.

Our site is operated by JG Solicitors Limited who also act as the data controller.

Registered with the Information Commissioner’s Office, ICO no: ZA172141

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4. What Is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

Examples:

·         your contact details;

·         identification information;

·         financial or billing information;

·         employment information; and

·         any details from correspondence and information regarding a matter on which we advise our client, including for example:

·         biographical; or

·         personal/circumstantial details.

Witnesses, law firms, counsel, experts and other professional advisors acting for you or for us on your behalf, or for third parties, where you or our client is a party to or otherwise concerned in the course of, for example:

·         potential or actual litigation; or

·         disclosure, preparation or exchange of witness or expert evidence.

Information that you give to us:

·         You give us information about yourself when you make an enquiry to JG Solicitors Ltd, or engage us to provide legal services, or when entering information via our website (please see our Cookies & website privacy notice), opt-in/consent forms or by communicating with us by phone, post, e-mail, social media or otherwise. It includes additional information that you provide to us during the course of any legal matter.

By clients acting in a representative capacity:

·         Personal representatives, attorneys, trustees, deputies and litigation friends who may provide us with information in connection with a matter including litigation which we are conducting for a client.

·         Friends, family members or colleagues who may provide information to us about you as part of the work we undertake for them.

5. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which We will always work to uphold:

·         The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions.

·         The right to access the personal data we hold about you.

·         The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.

·         The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that e hold.

·         The right to restrict (i.e. prevent) the processing of your personal data.

·         The right to object to us using your personal data for a particular purpose or purposes.

·         The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.

·         The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

·         Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

·         For more information about our use of your personal data or exercising your rights as outlined above, please contact us.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

We would welcome the opportunity to resolve your concerns ourselves however, so please contact us first.

6. What Data Do You Collect and How?

Depending upon your use of our site, we may collect and hold some or all of the personal and non-personal data. We do not collect any ‘special category’ or ‘sensitive’ personal data and/or personal data relating to children and/or data relating to criminal convictions and/or offences.

To make it easier to understand the information we may gather, we have broken it down into various categories. Please note, some categories may not apply to you:

Banking/Billing

·         Information used to send/receive funds to/from you or that appears on your bills

Behavioural

·         your activities, actions and behaviours

Cardholder

·         Your payment card details

Contact

·         Information which can be used to address, send or otherwise communicate a message to you (i.e. email address, postal address, employer name and job title)

Correspondence

·         Information contained in our correspondence or other communications with you or about you, or about our products, services or business

Employment

·         Your previous, current or future employment details

Financial

·         Information of financial transactions, history, standing and forecasts including credit and other references

Identification

·         Information contained in a formal identification document or social security or other unique reference relating to you

Insurance

·         Your insurance applications, policies and any information relating to your insurance claim

Legal

·         Information from public and other records including Companies House, Land Registry, HM Courts & Tribunals Service, Government and Local authorities, Regulators and Enforcement agencies including relating to legal claims made by you or against you or the claims process.

Where you engage us to provide legal services to you, we will need to process your personal data and the personal data of third parties in order to comply with our legal obligations, for example under the Civil Procedure Rules or the Family Procedure Rules. We also have a legal obligation to comply with the SRA’s Codes of Conduct, the Law Society of Scotland rules, and the Law Society of Northern Ireland rules.

It is also a legal requirement for you to provide us with information to verify your identity in connection with anti-money laundering and criminal financing legislation. We will use that information for the purpose of complying with the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, as amended and the Money Laundering and Terrorist Financing (Amendment) (EU Exit) Regulations 2020, (or such other legislation that may replace or supersede these Regulations from time to time) unless we have obtained your consent to use it for any other purpose.

7. How Do You Use My Personal Data?

Under the Data Protection Legislation, we must always have a lawful basis for using personal data.

The following describes how we will or may use your personal data, and our lawful bases for doing so:

·         With your permission and/or where permitted by law, we may use your personal data for marketing purposes, which may include contacting you by email and/or telephone and/or text message and/or post with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.

·         We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us.

·         If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.

·         In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

We may use data derived from the personal data we process for our legitimate business purposes including our commercial research, after it has been anonymised.

Anonymised data is data from which individuals cannot be identified or made identifiable neither by us nor anyone else. Anonymised data is not subject to data protection laws.

8. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept).

The only exceptions to this are where:

·         the law requires us to hold your personal data for a longer period, or delete it sooner;

·         you exercise your right to have the data erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law (see Erasing your personal data or restricting its processing); or

·         in limited cases, the law permits us to keep your personal data indefinitely provided we have certain protections in place.

9. How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data / store or transfer some of your personal data within the UK. This means that it will be fully protected under the Data Protection Legislation.

The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:

·         limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;

·         procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so.

We will not transfer your personal data to other countries unless we have in place appropriate safeguards, such as:

·         The countries where the data is transferred are covered by the UK adequacy regulations. These countries have been assessed and approved by the UK government as having adequate protection of personal data;

·         The transfer is based on standard contractual clauses (SCCs) ensuring appropriate safeguards. This may include requiring the recipients of the data to protect your personal data to the same standard required in the UK;

·         The transfer is based on a Derogation for specific situations, as permitted by the data protection law; or

·         Where the recipient subscribed to a UK approved international framework, intended to enable secure international transfers.

10. Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions:

·         If We sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

·         In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

·         If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.

·         If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation.

·         If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

11. How Can I Control My Personal Data?

In addition to your rights under the Data Protection Legislation, , when you submit personal data via our site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and, at the point of providing your details, and by managing your Account).

You may also wish to sign up to one or more of the preference services operating in the UK:

·         The Telephone Preference Service (“the TPS”),

·         The Corporate Telephone Preference Service (“the CTPS”), and

·         The Mailing Preference Service (“the MPS”).

These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

12. Can I Withhold Information?

You may access certain areas of our site without providing any personal data at all. However, to use all features and functions available on our site you may be required to submit or allow for the collection of certain data.

You may restrict our use of Cookies.

13. How Can I Access My Personal Data?

If you want to know what personal data We have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within less than 1 month and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date We receive your request. You will be kept fully informed of our progress.

14. How Do You Use Cookies?

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our site and to provide and improve our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

All Cookies used by and on our site are used in accordance with current Cookie Law

Before Cookies are placed on your computer or device, you will be shown a prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our site may not function fully or as intended.

You will be given the opportunity to allow only first-party Cookies and block third-party Cookies.

Certain features of our site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that our site may not work properly if you do so.

We have taken great care to ensure that your privacy is not at risk by allowing them.

The following first-party Cookies may be placed on your computer or device:

·         Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the services offered through it.

·         The analytics service(s) used by Our Site use(s) Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.

The analytics services used by our site uses the following Cookies:

·         HTTP cookies – to remember what a user has done on a previous page; distinguish unique users; determine which domain to measure; throttle the request rate; remember the number and time of previous visits; remember traffic source information; determine the start and end of a session and remember the value of visitor-level customer variables.

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

15. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

Email address: [email protected]

Telephone number: 0113 345 1432

Postal Address: JG SOLICITORS LTD, Suite 1, Regents Court, 39A Harrogate Road, Leeds, LS7 3PD

16. Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on our site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the alterations. We recommend that you check this page regularly to keep up to date. This Privacy Policy was last updated on 04/01/2023.